Web Site Security
The website is loaded through a secure URL at checkout and customer information, including your credit card information is SSL encrypted.
For payment transmissions we use a the latest industry standard, a payment gateway with Authorize.net - a leading service provider. The secure SSL connection is also used to transmit payments to the credit card processor.
All of your ordering and personal information is encrypted using secure servers for maximum protection.
During busy periods it may be necessary to leave a message. Your call will be as soon as possible.
Please note changes or cancellations can't be made on weekends since we ae open Monday - Friday.
Payment Options & Privacy
Please be assured that your personal information is private and is never shared or sold to anyone at any time.
Your Account Information
Availability & Back Orders
All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer. We will email you promptly if your item is out of stock.
We process orders Monday through Friday, excluding Holidays. All Orders are shipped by the manufacturer via ground service with Fed-Ex/UPS.
Multiple item orders may ship in separate packages. Special Order items delivery times are quoted on that product's page..
Orders ship direct from the manufacturer within 4-14 business days, times vary by manufacturer and will be noted on each product page.
Volume (very large by size or dollar value) orders may incur additional shipping charges, even with a free shipping offer. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
Due to the nature of our factory direct business we are unable to offer express shipping.
International, Canada, Alaska, Hawaii, APO/FPO Shipping
We're sorry, but we are unable to ship outside the continental U.S.
Orders to Hawaii and Alaska must be shipped via 2nd Day Air UPS - our shippers do not use the postal service.
Returns, Cancellations & Exchange Policy
Jax & Bones products are not returnable unless there is a defect or company error. Also, custom & monogrammed orders are not returnable.
You may place your order via our web site or call with your order. Contact us Monday through Friday, 11:00 a.m. - 4 p.m. EST at 413-296-0363.
Please note changes or cancellations can't be made on weekends since we are open Monday - Friday.
Once an item is shipped it cannot be cancelled. Only items in NEW and UNUSED items with TAGS still on (if any) may be returned. A 15% re-stocking fee is applied unless purchasing an exchange. Customers are responsible for shipping costs of return items.
Mongrammed Items: Sales are final and cannot be returned.