Web Site Security
The website is loaded through a secure URL at checkout and customer information, including your credit card information is SSL encrypted.
For payment transmissions we use a the latest industry standard, a payment gateway with Authorize.net - a leading service provider. The secure SSL connection is also used to transmit payments to the credit card processor.
All of your ordering and personal information is encrypted using secure servers for maximum protection.
During busy periods it may be necessary to leave a message. Your call will be as soon as possible.
Please note changes or cancellations can't be made on weekends since we ae open Monday - Friday.
Payment Options & Privacy
Please be assured that your personal information is private and is never shared or sold at any time.
Your Account Information
Availability & Back Orders
All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer if they are waiting for a fabric delivery. We'il email you promptly if your order is out of stock.
We process orders Monday through Friday, excluding Holidays. All Orders are shipped by the manufacturer via ground service with Fed-Ex/UPS.
Multiple item orders may ship in separate packages. Custom Order items delivery times are quoted on that product's page.
Orders ship direct from the manufacturer within 2-3 weeks since they are custom made. Some items such as dog feeders and crates ship faster since they are stock items.
Volume (very large by size or dollar value) orders may incur additional shipping charges. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
Due to the nature of our factory direct business we are unable to offer express shipping.
International, Alaska, Hawaii, APO/FPO Shipping
We're sorry, but we are unable to ship outside the continental U.S. with the exception of Canada.
Orders to Hawaii and Alaska must be shipped via 2nd Day Air UPS - our shippers do not use the postal service, this would be a very expensive option.
Returns, Cancellations & Exchange Policy
If your purchase has a true defect we can help with a return or refund. Chewing isn't a defect.
Measure carefully & call if you have any questions. Cancellations must be made within 2 hours of placing an order. We work fast!
You may place your order via our web site only. If you need an adjustment to your order please contact us to be certain we receive your message. You can reach us Monday through Friday, 10:00 a.m. - 4 p.m. EST at 413-522-8857.
Note: Changes or cancellations can't be made on weekends since we are open only Monday - Friday.
Damage by Your Pet